We take serving science seriously. Unity Lab Services™ provides a single source for integrated lab service, support and supply management.
Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address your business needs. As a laboratory partner, Unity Lab Services provides researchers what they need, when they need it, to maximize their ability to focus on science and drive innovation.
Support services are provided by the Unity Lab Services' highly rated team of service engineers. Unity Lab Services is part of Thermo Fisher Scientific and delivers a full suite of Instrument Maintenance and Support Services.
Support for Orbitrap Mass Spectrometer Customers
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Click the link below and contact support to report instrument issues and connect with technical support.
Technical Support Resource Databases
Search the Technical Guides in the Orbitrap Library for information ranging from detailed How-To slide presentations to Quick Start Guides.
Search the Thermo Scientific Knowledge Base for Mass Spectrometry and Chromatography to find technical papers, troubleshooting tips, part number identification, and problem resolution guidelines.
Check out the LC and LC/MS Downloads page for the latest LC and LC/MS manuals, software updates, etc.
Protect Your Investment with Instrument Service
We provide a complete portfolio of services and support solutions designed to help you improve productivity, reduce total cost of ownership and ensure performance throughout your laboratory — from instrument and equipment acquisition to disposition.
Scientific Equipment Support Plan Options
Every lab is different so we offer 5 different support plan options to provide you with the support level that best meets the needs of your lab. Our service engineers are consistently among the best rated, helping us earn a top spot among the Fortune 500 Top 5 in the scientific industry. As part of the Thermo Scientific organization, we are the world leader in serving science and we have the largest team of experts to help you succeed.
Choice backed by expertise – that's the Unity Lab Services difference.
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Training & Certification for Orbitrap Mass Spectrometers
People are the most valuable assets in any lab. We offer comprehensive, professional training and certification through a variety of venues for your convenience: online, on-site or at one of our worldwide training institutes and demo centers.
Attain real-world knowledge that you can absorb and apply quickly, whether you need to understand a core fundamental, learn maintenance, or optimize an application or process. Industry-leading professionals will give you the competence that will ensure optimal results in your workplace.
North American Courses
Download the 2012 North American Training Course Calendar.
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View the training course e-brochure.
Go to the Mass Spectrometry course registration website.
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Find the Parts You Need
Our extensive inventory of replacement parts, accessories, software and consumables will keep your instruments and equipment performing at optimal levels in your laboratory.
- High performance, factory certified parts
- Instrument and software upgrades
- Special promotions